Terms of service
Last updated: 17 October 2026. These terms apply to every cleaning booked through the AlmaClean website, the app or by phone.
Booking
A booking is confirmed when we call or message you to confirm the date, time and price. The price shown on the booking page is an estimate that is based on the number of rooms, bathrooms, cleaner tier and extra services you choose; we confirm the final price before the visit.
Changes and cancellation
You can reschedule or cancel free of charge up to 24 hours before the visit. Later cancellations may be charged 50% of the price.
On the day of the visit
Our cleaner needs access to the property at the agreed time. If nobody can let the cleaner in, the visit is charged in full. Please secure pets and tell us about fragile or valuable items before the visit.
Quality guarantee
If the cleaning does not meet the agreed standard, tell us within 24 hours. We will send a cleaner back to fix the issues at no extra cost.
Damage and liability
We cover damage caused by our cleaners during the visit, if it is reported within 24 hours of the visit. Our liability is limited to the value of the service booked, except where the law requires more.
Payment
You pay in cash or by card on the day, unless we agree another method. Cleaning products and equipment are provided by us.
Governing law
These terms are governed by the laws of the Republic of Kazakhstan. Questions: hello@almaclean-cleaning.com.